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State Regulators Continue to Issue Special Guidance Allowing Financial Services Companies to Work Remotely Due to COVID-19

Read Time: 2 mins

As noted in a previous alert, the ongoing global spread of coronavirus disease 2019 (COVID-19) has created a conflict between the legal requirements that financial services companies conduct regulated activity only from certain licensed or authorized locations and the standard COVID-19 recommendation (in some cases, now a requirement) that employees work from home to limit the spread of the coronavirus. In response, state regulatory agencies have continued to provide guidance granting relief from these restrictions so that financial services industry personnel may work from home when necessary without violating these requirements.

As of this writing, dozens of state regulatory agencies have issued guidance. The Conference of State Bank Supervisors (CSBS) has created this resource to gather this guidance and hosted it on the Nationwide Multistate Licensing System (NMLS). Given the speed at which this situation is evolving, however, it is no surprise that this list is not completely current – with several regulators issuing guidance on a daily basis that then takes some time to be included within the resource.

Financial services companies should be mindful, however, that the nature and conditions of the guidance may vary significantly. Some regulatory agencies are requiring financial services companies to provide specific notice of intent to work from home. Others, such as the New York Department of Financial Services, are requiring the submission of business continuity plans explaining how the companies will continue to operate during the period when COVID-19 is active.

For most regulatory agencies, however, the goal is simply to provide relief from the concerns noted above in a responsible manner, and make sure financial services companies do not have to choose between compliance with financial services laws and following COVID-19 guidance or orders, as applicable. The Arkansas Securities Department is a typical example of this type of guidance. On Wednesday, March 11, Governor Asa Hutchinson issued an emergency order directing state agencies to use all resources necessary to prepare for and respond to the outbreak. 48 hours later, on Friday, March 13, the Arkansas Securities Department issued interim regulatory guidance temporarily allowing licensed Mortgage Loan Officers to work from home. The guidance specified that all state and federal data security requirements must be met but otherwise was in effect, subject to change or withdrawal, until June 1. It is worth noting, some guidance specifically references mortgage loan officers/originators only, without providing specific guidance regarding other employees and staff.

A few caveats are in order. Guidance is state – and agency – specific and what’s permitted in one situation may not be in another. Also, a consistent theme is the requirement that cybersecurity and other regulatory requirements are still in effect. However, given the speed and severity of the COVID-19 outbreak, the list of agencies adapting their regulations in a similar fashion is growing very rapidly.

Please reach out to the authors for additional information regarding the evolving multi-state regulatory agency response to coronavirus and legal restrictions that may impact the implementation of your company’s business continuity plan.

Insights

Alert

Federal and State Regulators Issue Joint Guidance Encouraging Financial Services Companies to Responsibly Accommodate Borrowers Impacted by COVID-19 and Advising on Business Continuity Planning

March 18, 2020

Many financial services companies have concerns regarding how federal and state regulators would view financial institutions that deviate from their standard loss mitigation policies to accommodate customers impacted by COVID-19 when those accommodations are not available to other customers and how to manage this event compared to more common natural disasters.

Alert

Clarifying Wage Payments during COVID-19 Pandemic

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Alert

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March 17, 2020

As the COVID-19 virus pandemic evolves, certain more specific effects are becoming more likely. One of these may result in a significant increase in requests for relief, and the applicability of the obligations imposed, under the Servicemembers’ Civil Relief Act (SCRA). Financial services companies of all kinds must be prepared to handle these requestsand the impacts on their portfolios. read more.

Published Article

Coronavirus: Business and Legal Implications

March 12, 2020

The COVID-19 situation remains too fluid to be predictable and there are many legal gray areas and unanswerable questions, but there are also a number of topics that businesses need to be prepared to address in three areas: business interruption issues, employment law and real estate.